Story Blossoms Refund Policy

Last updated: June 2026

Story Blossoms is operated by Story Blossoms (Pty) Ltd (registration number 2026/508095/07) (“we”, “us”). We want you to be happy with Story Blossoms. This policy explains how refunds work for jelly-bean purchases. It sits alongside our Terms of Service and pricing.

1. Who processes your payment

Purchases are handled by our payments provider, Creem, which is the Merchant of Record for your order. Refunds are issued back to your original payment method through Creem.

2. What you’re buying

Jelly beans are digital credits used to generate stories — one jelly bean makes a story up to about five minutes (longer stories use a little more). They’re added to your account immediately, are non-transferable, and aren’t directly exchangeable for cash — but they don’t expire: unused jelly beans stay valid and redeemable for at least three years, and any unredeemed value remains yours.

3. 14-day refund for unused jelly beans

If you change your mind, you can request a full refund within 14 days of purchase, as long as you haven’t spent those jelly beans (your balance still reflects the purchase). Once jelly beans have been used to make stories, that portion has been delivered and is non-refundable.

4. Something went wrong

If you were charged incorrectly, charged more than once, or a story didn’t work as expected — even after a jelly bean was used, if it fails to generate, isn’t delivered, or is materially faulty — contact us and we’ll put it right: a re-creation, replacement, or refund as appropriate, regardless of the 14-day window. Nothing in this policy limits the quality and defect rights you have under applicable consumer law.

5. Accidental or unauthorized purchases

If a purchase was made by mistake or without your permission (for example by a child), let us know promptly and we’ll help resolve it.

6. Your statutory rights

Nothing in this policy limits the mandatory consumer-protection rights you have where you live.

7. How to request a refund

Because Creem is the Merchant of Record for your purchase, refunds are requested and processed through Creem. To start a refund, reply to your Creem receipt/invoice email (or the receipt you received after paying) and ask for a refund — include your order or receipt ID so we can find your purchase quickly.

Or email us on support@storyblossoms.app and include your order number for reference.